Claims Assistance

ITG Worldwide is here to help direct you through the claims process.  While each insurance carrier has different procedures to follow, there are some general rules concerning claims.

  • File Claims Immediately – Please do not hold your claims until the end of the year or renewal date.  Most carriers require that you submit claims within 90 days.
  • Utilize Networks – Most insurance carriers participate in Preferred Provider Networks (PPO) or have established their own network of physicians and hospitals.  Members that utilize the network will typically save money in the form of a reduced deductible, eliminated co-insurance or lower co-pay. 
  • Pre-certification – Some carriers require that you pre-certify medical treatment.  That means the member must notify the insurance carrier regarding major services like a surgery or hospital stay.  By not pre-certifying, the carrier may impose a penalty. 
  • Online Tools – Many insurance carriers now offer online tools to help members identify in-network physicians, make appointments, submit claims and other excellent resources to save you time and money.  If you have not signed up for your carrier’s online members' area, we recommend that you do so today.

Claim Information

Please select your carrier for claim forms, online tools and insurance carrier contact information.

HTH Worldwide

HTH Worldwide Insurance
Attn: International Claims Department
One Radnor Corporate Center, Suite 100
Radnor, PA 19087
U.S.A.

Toll Free in the U.S.: 888-243-2358
Collect from outside the U.S.: 1-610-254-8700
Fax: 610-293-3529 Attn: Claims Department
Claims & General Questions: Customerservice@hthworldwide.com

International Medical Group

International Medical Group 2960 North Meridian Street
Indianapolis, IN 46208-4715 United States of America
Telephone: 317-655-4500 or 800-628-4664
Fax: 317-655-4505
Email: insurance@imglobal.com

IMG Europe Ltd.
36 - 38 Church Road
Burgess Hill
West Sussex RH15 9AE United Kingdom
Telephone: 44-(0)1444-465577
Fax: 44-(0)1444-465550
Email: info@imgeurope.co.uk

HCC Medical Insurance Services

HCC Medical Insurance Services ®
107 S. Pennsylvania Street
Suite 500
Indianapolis, IN 46204
Telephone: 317-262-2132 or 800-605-2282
Fax: 317-262-2140
Email: insurance@hccmis.com

Petersen International Underwriters

International Risk Management Group
PO Box 2104
Doylestown, PA 18901
Phone: 215-794-1488
Fax: 215-794-1498

Petersen International Underwriters
23929 Valencia Blvd. Suite 215
Valencia, CA 91355
Toll Free: 800-345-8816
Phone: 661-254-0006
Fax: 661-254-0604
Email: piu@piu.org

CIGNA International

U.S. Office
CIGNA International Expatriate Benefits
590 Naamans Road
Claymont, DE 19703 U.S.A.
Phone 302-797-3100
Fax 302-797-3150

Europe Office
CIGNA International
1 Knowe Road
Greenock
Scotland, PA15 4RJ
Phone: +44-1475-492197
Fax +44-1475-492424

Seven Corners

Seven Corners, Inc.
303 Congressional Blvd.
Carmel, IN 46032
Phone: 800-335-0477 or 317-575-2656
Fax: 317-575-2256

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